We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we will be happy to help fix the problem.
Please note that the return/exchange policy at our Windsor retail stores differs from the online return policy.
The Return Policy described below applies only to online purchases made through www.windsorstore.com.
Returning Merchandise Back to Online Store
- You have 30-Days to return ALL regular price merchandise back to the ONLINE store from the ship date.
- You have 14 days to return all regular price merchandise back to your local brick and mortar (PHYSICAL) store from the purchase date.
- Merchandise must be unworn, new, unwashed and all tags must be attached and there should be no visible signs of wear.
- Swimwear must be unworn and all tags and hygienic liner must be attached.
- ALL FINAL Sale merchandise may not be returned or exchanged.
- Fashion tape, Adhesive bras, Adhesive panties, pasties, cosmetics and lingerie are FINAL SALE merchandise & may not be returned.
- Plus size merchandise must be returned to the online store, unless purchased at that physical store.
- Special Occasion Dresses may NOT be returned to a physical Windsor store.
- The online store does NOT process exchanges.
Please note, any returns that do not comply with our policies will be shipped back to you.
Paypal, Afterpay & Amazon Customers
- Customers who made a purchase using their PayPal, Afterpay or Amazon account can ONLY return merchandise back to the online store.
- Please follow the instructions below.
- Please indicate the reason for your return on the packing slip included in your order.
(Put the reason code in the far right column on the front of the packing slip).
- Pack and seal your return merchandise securely (in the original package if possible).
- Include this packing slip with your return merchandise.
- Write your order number on this form in the space indicated on the front of the packing slip.
- Affix the Address Label (sticker with Windsor mailing address) to the outside of your return package.
NOTE: This label does NOT have any postage on it. You are responsible for the cost of shipping the package back to windsorstore.com
- Mail your return package to:
9603 John Street
Santa Fe Springs, CA 90670
- Too small
- Too large
- Changed mind
- Security Tag Attached
- Quality Not as Expected
- Ordered Wrong Item
- Did Not Order Item
- Tagged Incorrectly
- Already Purchased at Store
- Received Duplicate
- Damaged in Shipping
- You will be responsible for covering the shipping costs to return.
- Windsorstore.com does not provide prepaid return labels.
- Windsorstore.com is not responsible for lost or damaged packages.
- We recommend you use a trackable method of return shipping, as we are not responsible for lost returned packages.
Refunds will be issued to the original form of payment
- Once your return is received, please allow 5-10 business days for your account to be credited.
- All shipping and handling fees are non-refundable.
- Windsor is not responsible for any lost, stolen or damaged packages.
- Please note, any returns received that do not comply with this policy will be shipped back to you.
- Please be aware that you are responsible for all taxes and duties incurred due to shipping packages across international borders.