Within 14 days of original purchase, we will be glad to offer a refund in original form of payment with receipt, tags attached and no sign of wear. (If you return an online order at one of our stores, you have 14 days from the date order shipped to you).
Within 30 days of original purchase, merchandise may be exchanged or returned for store credit.
Jewelry, sale items, and lingerie purchases are final sales.
Gift cards must be present at the time of redemption and are not redeemable for cash.
Customers who made a purchase using Amazon Pay, PayPal, or through Wanelo.com can ONLY return merchandise back to the online store.
SPECIAL OCCASION DRESSES
Special occasion dresses can only be exchanged at a retail store within 14 days of purchase. Special occasion dresses may NOT be refunded at a retail store location. For a full refund, special occasion items must be returned back to the ONLINE store and your receipt is required and the original tags must be attached to the garment. Returns beyond 30 days to the online store will NOT be accepted.
Special Occasion dresses are labeled with a purple circle tag that says "This special occasion item can only be returned to the online store."
Merchandise must be unworn; all tags must be attached and there should be no visible signs of wear.
FINAL SALE merchandise may not be exchanged or returned.
Bring merchandise to a Windsor retail location along with the packing slip. Refunds will be refunded in the original form of payment. The original form of payment must be present to complete the refund. All shipping and handling charges are not refundable.