Within 14 days of original purchase, we will be glad to offer a refund in original form of payment with receipt, tags attached and no sign of wear. (If you return an online order at one of our stores, you have 14 days from the date order shipped to you).
Within 30 days of original purchase, merchandise may be exchanged or returned for store credit.
Gift cards must be present at the time of redemption and are not redeemable for cash.
PayPal, Afterpay & Amazon Pay - Returns
Customers who made a purchase using PayPal, Afterpay or Amazon Pay and would like to return their merchandise, can only do so back to the online store. Please do not attempt to return your merchandise to a Windsor retail store location as the store will not be able to process returns originating from these forms of payment.
PayPal, Afterpay & Amazon Pay - Exchanges
- You can visit any Windsor retail location to exchange your merchandise or receive store credit. Online store does NOT process exchanges.
- Afterpay - Please be aware that if you bought items using Afterpay and exchange them at a retail location, you will still owe a balance to Afterpay for the original purchase amount. Afterpay will continue to charge you directly for the remaining installments on your balance.
Special Occasion Dresses
Special occasion dresses can only be exchanged at a retail store within 14 days from purchase date. Special occasion dresses may NOT be refunded at a retail store location. For a full refund, special occasion items must be returned back to the ONLINE store and your receipt is required and the original tags must be attached to the garment. Returns beyond 30 days to the online store will NOT be accepted.
Special Occasion dresses are labeled with a purple circle tag that says "This special occasion item can only be returned to the online store."
Merchandise must be unworn; all tags must be attached and there should be no visible signs of wear.
Final Sale and Clearance Merchandise
All FINAL SALE and CLEARANCE merchandise may not be returned or exchanged.
Jewelry,fashion tape, adhesive bras, adhesive panties, pasties, cosmetics, lingerie, and other items are considered final sale merchandise and may not be returned.
Bring merchandise to a Windsor retail location along with the packing slip. Refunds will be refunded in the original form of payment. The original form of payment must be present to complete the refund. All shipping and handling charges are not refundable.